Frequently Asked Questions about osCommerce to BigCommerce Migration
How long does an osCommerce to BigCommerce migration take?
The duration of your migration largely depends on the volume of data you're transferring. A small store with a few hundred entities might take minutes, while larger stores with tens of thousands of entities could take several hours. Cart2Cart provides real-time progress tracking to keep you informed throughout the process.
Will my store experience downtime during the migration?
No, Cart2Cart performs the migration on a copy of your database, allowing your osCommerce store to remain fully operational throughout the process. Your BigCommerce store will only go live once you've reviewed and approved the migrated data, ensuring zero downtime for your customers.
What specific data can I migrate from osCommerce to BigCommerce?
You can migrate a wide range of entities, including Products (with descriptions, images, variants, SEO data), Product Categories, Customers (with billing/shipping addresses), Customer Groups, Orders (with statuses, products, billing info), Manufacturers, Product Reviews, Stores, and Taxes. Additional options allow for even more comprehensive data transfer.
Can I try a demo migration before committing to a full transfer?
Yes, Cart2Cart offers a free demo migration. This allows you to transfer a limited number of entities (e.g., 10-20 products, customers, orders) to your BigCommerce store. You can then review the results on both the frontend and backend of your new store to ensure data accuracy and integrity before proceeding with a full migration.
What if I encounter issues during or after the migration?
Cart2Cart provides dedicated support to assist you at every step. If you face any issues, our technical team is ready to help. We also offer Migration Insurance plans that include free re-migrations and data updates, providing a safety net for unforeseen circumstances and ensuring your data integrity.
How do I connect my osCommerce store to Cart2Cart?
To connect your osCommerce store, you will use the Cart2Cart Bridge (FTP Upload) method. This involves downloading a small zip file, unpacking it, and uploading the bridge2cart folder to the root directory of your osCommerce store via FTP/SFTP. Detailed instructions are provided in the migration wizard.
How do I connect my BigCommerce store to Cart2Cart?
For your BigCommerce target store, you can connect via API Connection (requiring appropriate credentials like API keys) or by App / Module / Extension Installation. Cart2Cart will guide you through the specific steps to generate these credentials or install the necessary app/module within your BigCommerce admin panel.