Frequently Asked Questions about X-Cart to BigCommerce Migration
How long does an X-Cart to BigCommerce migration take?
The duration of your migration largely depends on the volume of data you're transferring. A free Demo Migration typically takes 15-30 minutes. A Full Migration can range from a few hours for smaller stores to several days for very large or complex stores. Cart2Cart's automated process is designed for efficiency, and our service packages offer dedicated assistance for faster completion.
Will my store experience downtime during the migration?
No, Cart2Cart performs the migration on a copy of your X-Cart data, meaning your live store remains fully operational throughout the process. This ensures zero downtime for your customers and uninterrupted sales. You can continue managing your X-Cart store until you're ready to switch to BigCommerce.
What data can I migrate from X-Cart to BigCommerce?
You can migrate a wide range of entities including products, product categories, customers, customer groups, orders, order statuses, manufacturers, coupons, CMS pages, product reviews, stores, and taxes. Additionally, BigCommerce-specific entities like Blogs, Posts, and Fulfillment Status can be migrated if equivalent data exists on your X-Cart store.
Can I perform a demo migration from X-Cart to BigCommerce?
Yes, Cart2Cart offers a free Demo Migration. This allows you to transfer a limited number of entities (e.g., 10-15 products, customers, and orders) to your new BigCommerce store, or even a Cart2Cart test store, so you can review the migration results and ensure everything looks correct before proceeding with a full migration.
What if I encounter issues during or after the migration?
Cart2Cart provides comprehensive support to address any issues. Our Migration Insurance Plan offers options for free re-migrations and data updates within a specified period, safeguarding against unforeseen data integrity problems or new data on your source store. Our technical support team is also available to assist with troubleshooting and ensuring a successful transfer.
How does Cart2Cart connect to my X-Cart store?
For X-Cart, Cart2Cart connects using a secure Cart2Cart Bridge (FTP Upload). You will download a small bridge file from our wizard, unpack it, and upload the 'bridge2cart' folder to your X-Cart store's root directory via FTP/SFTP. This establishes a secure connection for data extraction.
Are my SEO URLs preserved during the migration?
Yes, Cart2Cart offers additional options to migrate categories and products SEO URLs, and even create 301 redirects from your old X-Cart URLs to your new BigCommerce URLs. This is highly recommended to maintain your search engine rankings and prevent broken links, ensuring a smooth transition for both users and search engines.
Can I preserve customer and order IDs on BigCommerce?
Yes, Cart2Cart provides additional options to preserve both customer IDs and order IDs on your target BigCommerce store. To enable these features, you must also select the 'Clear current data on Target Store before Migration' option, which ensures a clean import without ID conflicts.