How long does a CSV to BigCommerce migration take?
The duration of your migration largely depends on the volume of data you're transferring and the complexity of your CSV files. A free demo migration typically takes just a few minutes. For a full migration, Cart2Cart's automated system processes data efficiently, often completing transfers within hours for average-sized stores. You can monitor the progress in real-time through our wizard.
Will my store experience downtime during the migration?
Cart2Cart is designed to minimize downtime. The migration process runs on our servers, allowing your current CSV-based system or old store to remain fully operational during the transfer. We recommend performing a final data update (delta migration) after your new BigCommerce store is live to capture any new data, ensuring a seamless transition with virtually no downtime for your customers.
What data can I migrate from CSV to BigCommerce?
You can migrate a wide array of entities, including products (with images, descriptions, variants), product categories, customer accounts, customer groups, orders (with statuses, fulfillment statuses, invoices, credit memos, shipments), coupons, CMS pages, blogs, posts, manufacturers, and tax configurations. Our flexible mapping system ensures your data finds its correct place in BigCommerce.
Is there a way to test the migration before committing to a full transfer?
Absolutely! Cart2Cart offers a free Demo Migration. This allows you to transfer a limited number of entities (e.g., 10-20 products, customers, orders) from your CSV to BigCommerce. You can then thoroughly review the migrated data on your new BigCommerce store's frontend and backend to ensure accuracy and satisfaction before proceeding with the full migration.
What kind of support does Cart2Cart offer for my migration?
Cart2Cart provides various levels of support to ensure your migration is successful. Our self-service wizard guides you through each step. For more complex migrations or if you prefer a hands-off approach, we offer Migration Service Packages (Basic, Extended, Premium, Ultimate) that include a dedicated account manager and technical engineers to handle the entire process for you.
What if something goes wrong or I need to re-migrate data?
While Cart2Cart strives for perfect migrations, unforeseen issues can arise. We offer a Migration Insurance Plan that includes free re-migrations and data updates within 14 days of your initial full migration. This allows you to re-run the migration to transfer any new data or correct any discrepancies, providing a safety net for your investment.
How is the cost of my migration calculated?
The cost of your migration is primarily based on the number and types of data entities you choose to migrate, as well as any additional options you select (e.g., 301 redirects, password migration). You'll receive a clear cost estimate within the Cart2Cart wizard after selecting your entities and options. A free demo migration helps you understand the process without any financial commitment.