How long does a CSV to CSV migration take?
The duration of a CSV to CSV migration depends on the volume and complexity of your data. A demo migration, processing a limited number of entities, typically takes a few minutes. Full migrations can vary from a few hours to several days for very large datasets. Our service packages offer dedicated technical assistance to expedite the process.
Will my store experience downtime during the migration?
For CSV to CSV migrations, there is no direct impact on your live store's uptime, as the process involves handling files offline. You can continue operating your source store normally while Cart2Cart processes your data. If you later import the resulting CSV into a new live store, any downtime would be related to that platform's import process, not the CSV migration itself.
What data can I migrate from one CSV to another?
You can migrate a wide range of entities including products (names, descriptions, prices, images, variants, attributes), categories, customers (names, emails, addresses, groups), orders (IDs, statuses, products, billing/shipping info), manufacturers, product reviews, CMS pages, blogs, posts, coupons, and even store tax configurations, provided this data is present and structured within your source CSV.
Can I test the migration before committing to a full transfer?
Yes, Cart2Cart offers a free Demo Migration. You can transfer a limited number of entities from your source CSV to a Cart2Cart test store or generate a sample target CSV. This allows you to review the migrated data and ensure accuracy before proceeding with a full migration.
What kind of support does Cart2Cart offer for CSV migrations?
Cart2Cart provides various levels of support through its Data Migration Service Packages (Basic, Extended, Premium, or Ultimate). These packages include a dedicated account manager and a team of technical engineers who handle the setup, configuration, and quality control of your data transfer, offering professional assistance for complex migrations or special customizations.
What if I need to re-migrate or update my data after the initial transfer?
Cart2Cart offers a Migration Insurance Plan, which can include options for 1, 2, or 3 remigrations and data updates within a specified period (e.g., 14 days) after your full migration. This allows you to re-run the migration or update new data that appeared in your source CSV since the initial transfer, providing flexibility and a safety net.
Is it possible to clear existing data on my target platform before importing the new CSV?
Yes, if your target is a live store where you plan to import the generated CSV, Cart2Cart offers an 'Clear current data on Target Store before Migration' option. This feature, if selected, ensures that existing data on your target store (relevant to the entities you're migrating) is deleted before the new data is imported, providing a clean slate. This is crucial for options like preserving original IDs.
Can I get a discount on my migration service?
Yes, Cart2Cart occasionally offers discount coupons. On the final step of the migration wizard, you can apply a valid coupon code to receive a fixed or percentage-based discount on your total migration cost. Additionally, selecting the 'Include all paid options' bundle provides a 40% discount on those premium features.